+1 707-458-5566 +1-541-625-9491
"Empress did an amazing job holding down the fort while my family and I took the winter overseas. The 5-star reviews we received weren’t a surprise since they were so attentive to guests and went above and beyond to ensure their needs were met promptly. I was happy to return and find my four properties in even better order than when I’d left! I’d recommend their service to anyone who feels they need a break from the high demands of short-term hosting.”
Airbnb superhost, Mr G. Rowland.
What We Do
Any of the services shown below are selected according to homeowners’ specific requests. We tailor our service provision according to the precise needs of you and your rental.
Whether you are already in the business, and want to hand over the time-and-energy-consuming duties of managing your home, bookings and guests to our dedicated and dependable team, or you are just at the beginning of turning your second home into a short-term-rental and need assistance with a full setup, we have the experience, know-how and initiative to take the reins across a wide range of services, including maintenance budgeting and 24/7 guest support.
Property
Maintenance & Care
We know what it takes to consistently maintain a home that’s excellently taken care of, prepped and home-ready for the conveyor belt of incoming guests that our local area attracts.
Specialist Cleaning
We'll assign our trusted, all-natural cleaning specialists and have them trained specifically to your rental.
Offered at a brilliant rate of $30/hour for full property maintenance or receive included with our amazing value All-Round Support package.
Refresh! Customized Maintenance Protocol
We'll implement our uniquely-tailored maintenance protocol, customized for you to ensure your home is well taken care of and consistently stocked and sparkling for you and your guests' peace of mind and 100% satisfaction.
This service starts at as little as a one-time service fee of $33. By choosing our All-Round Support package before May 1 2024, you can receive it free of charge.
Ensure all operations in perfect order
We'll keep external maintenance experts on speed dial to ensure all operations of your rental are kept in perfect working order at all times.
Whether it's leaking, flashing, or not turning on, we'll get it covered!
Guest
Service & Care
We've seen how well 5-star guest reviews improve your business, and with 20 years combined experience in management, hospitality and customer service, we've got the insight and expertise to attain them.
App and booking management
We'll manage your apps, bookings and rental calendar to be able to ensure your accommodation is prepped and home-ready for every guest's arrival.
24/7 telephone support and inbox tending
We'll address questions, concerns and requests on the spot, as well as handle greetings, farewells and instructions promptly, as required.
Curate personalized reviews
We'll include a personalized note for every completed booking, assisting an increase in your own positive reviews as a host.
You can receive this for as little as $9 per review or receive it free ongoingly, as part of choosing one of our specially-crafted package deals.
Whether they're asking politely for the local info, or yelling about the color of their pillowcases, we'll be there for them - yes, even at 3am!
Onsite Accommodation Setup
We can identify what your rental space needs to become equipped for your guests' most comfortable and convenient stay, according to your budget, and put it all in place for you.
We can tailor any and all of the below setup services specifically to your needs, and implement through a simple, one-time installation fee.
In-home provision of foundational installations
We'll manage the purchase and in-home provision of foundational installations such as furniture, appliances, internet service, keycode lock system, etc.
In-home provision of fundamental resources
We'll manage the purchase and in-home provision of other fundamental resources such as kitchenware, bedding, towels, basic food items, soaps etc.
Interior design and feng shui.
We'll set everything up for your guests' utmost comfort and convenience and ensure everyone who sets foot in the door will feel right at home.
Whether a humble cabin or a luxurious penthouse, we've got the special touch whatever your budget.
All-inclusive Policy
Our well-traveled and culturally diverse team knows how good it feels to be treated well in foreign countries. We set out to ensure people of ethnic backgrounds and minority groups feel welcomed and taken care of during their stay.
Bilingual staff
We take pride in diversity. Our bilingual staff members have not just the heart to take excellent care of guests, but the language too.
Strong non-discrimination policy
We are committed to our all-inclusive policy, treating every person equally on all sides.
Whether a person of color or a member of our LGBTQ+ community, at Empress we embrace our ever-evolving world of diverse humans.
Customized Refresh! Maintenance Protocol Installation
$33
(Or included free with our All-Round Support package)
We'll set you up with a detailed checklist, personalized to your accommodation to ensure that it's home-ready for every single guest.
All-Round Support Package
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Choose Empress before June 1 2024 and get an amazing-value All-Round Support package where we’ll take 24/7 care of your guests, for just 15% of the booking fee! (Normally 20%)
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Specialist Cleaning and Property Maintenance
$30/hour for specialist cleaning and maintenance of your property (including laundry), alongside ensuring it is fully stocked for every new guest's arrival.
We provide our own specialist cleaning equipment and products, which are all-natural and completely free of harsh chemicals.
In-home Provisions
In-home provision of foundational installations and / or fundamental resources *Receive a huge 50% discount by locking in your rental setup before June 1 2024*
Refer a Friend
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When you refer a friend and you both choose our All-Round Support package*, we’ll give you your package at a huge discount of just 15% of the booking fee for the first month!
*for a minimum of 3 months
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Customized Reviews
Personally curated reviews on your behalf.
$9/review
(Or included free with our All-Round Support package)
Who We Are
Empress Accommodation Management is a women-run, short-term-rental management partnership that sets out to enhance everyone’s vacation experience - that’s homeowners and guests alike.
We see the need for a higher quality standard of accommodation services in our local area, and are here to provide just that, with a special touch.
The only thing about collaborating with Empress, is that your guests may not want to leave!
Our Mission & Ethos
Our primary purpose is to create ease and spaciousness for homeowners while providing a higher quality of vacation rental experience for their guests.
Our Mission Goes Deeper…
We hold an innate care for our planet and only use products that are friendly to our environment, and completely free of harmful chemicals.
We hold an innate care for our fellow humans and not only provide an excellent service to our homeowners and their guests, we also aim to create a support network for some of the hardest working people on the planet - mothers. As mothers ourselves, a significant aspect of our movement and drive in this high-demand industry is to support other women of the same caliber: Women who show up with a healthy balance of commitment & intentionality in their occupation, alongside being dedicated to providing for their children, the next generation of our community.
Our team of power-house mamas can thrive in the stability that comes with having a well-suited schedule for making a living, while ensuring their children’s needs are met with ease.
We believe in equal opportunity and have a strong non-discrimination policy. All are treated equally with Empress.